Introduction
Acti-Mind Neurodiverse CIC (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.acti-mind.org.uk and use our contact email function.
Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, etc.
- Technical Data: IP address, browser type, operating system, etc.
- Usage Data: Information about how you use our website.
How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our website.
- To improve, personalise, and expand our website.
- To understand and analyse how you use our website.
- To communicate with you, including responding to your enquiries and providing customer support.
- To send you updates, promotions, and marketing materials (if you have opted-in to receive them).
Use of Artificial Intelligence (AI)
We may use approved artificial intelligence (“AI”) tools to assist us in providing our services, administering our business, analysing information, preparing communications and improving our products or services. Where personal data is processed using AI tools, we will do so in accordance with applicable data protection laws and appropriate security measures. AI is used to support, and not replace, human decision-making within our business.
How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- With your consent.
- To comply with legal obligations.
- To protect and defend our rights and property.
- To prevent or investigate possible wrongdoing in connection with our website.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
Your Data Protection Rights
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which we hold about you;
- The right to request that we correct any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary to retain such data;
- The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please contact us at info@acti-mind.org.uk
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Queries, requests or concerns
If you wish to make a complaint, or have any queries about how we handle your personal data, please contact our Data Protection Officer directly at data@acti-mind.org.uk
We operate a data protection complaints procedure. We will acknowledge receipt of your complaint within 30 calendar days of us receiving it and both investigate the matter and notify you of the outcome as soon as reasonably possible.
Contact Us
If you have any questions about this Privacy Policy, please contact us at
info@acti-mind.org.uk